Returns & warranty

You may return a purchased item within 14 calendar days of receiving it, without giving a reason.

• The item must be unused and retain its original condition, packaging and complete set of contents.
• To arrange a return, email info@kandeli.ge quoting your order number.
• Refunds are issued within 14 calendar days of the item being returned, using the original payment method.
• Return shipping is paid by the customer, except when the item arrived damaged, defective or did not match the order — in those cases we cover the cost in full.

If an item arrives damaged or incorrect, contact us within 48 hours of receiving it along with a photo — we will replace it or refund you free of charge.

Dear customers, Kandeli offers a warranty on its products and would like to draw your attention to the fact that the warranty period for items is calculated from the date of: the sale indicated on the receipt or invoice; the signed delivery-acceptance certificate; or the delivery date indicated on the delivery note.

Returns and exchanges of products of proper quality are accepted only if the item shows no signs of use, retains its original appearance and consumer properties, and proof of purchase from Kandeli is provided.

Items made of silver and precious metals cannot be returned or exchanged.

Warranty periods

• Iconostases36 months
• Wooden church items12 months
• Metal church items6 months
• Custom-made silver-plated metal church items30 days
• Painted icons12 months
• Rizas (metal icon covers)12 months
• Jewelry6 months
• Baptismal fonts, holy-water bowls and tanks6 months
• Sewn (textile) products30 days
• Chalices with cupronickel inserts14 days
• Candles12 months
• Printed products4 months
• Charcoal and incense30 days
• Plastic items30 days

For certain types of custom-made products, the warranty period may be specified in the production agreement. If the product's appearance is damaged or shows signs of use, repairs will be carried out at the customer's expense only.