Frequently asked questions
Short answers to what we are asked most often.
How do I check out without registering?
Registration is not required — after adding products to the cart, simply click "Checkout" and fill in the recipient name, phone and address as a guest.
How do I use a discount code?
During checkout, in the "Your order" summary you will see a "Promo code" field — enter the code and click "Apply"; the discount will be reflected in the total automatically.
How long does delivery take?
Standard delivery takes 2–5 business days — you see the exact day at checkout. In Tbilisi there is fast delivery too: an order placed before 12:00 arrives the same day, after that on the next business day. See the "Terms & conditions" page for details.
How do I pay for my order?
Online, by card — Visa, Mastercard, American Express, Apple Pay or Google Pay. When you confirm the order, a secure payment page opens; your card details never reach us.
Can I change or cancel my order?
Yes — shortly after confirmation, write to us at info@kandeli.ge or on Facebook Messenger, and our team will help you change or cancel the order before it is prepared for shipping.
What if a product arrives damaged?
If an item arrives damaged or incorrect, contact us within 48 hours of receiving it along with a photo — we will replace it or refund you free of charge.
Can I return an item?
Yes — you may return an item within 14 calendar days of receiving it, without giving a reason, provided it is unused and still in its original packaging. Refunds are issued within 14 days. To arrange a return, email info@kandeli.ge.
How do I track my order status?
Click the "Track order" link in the footer and enter the order number (e.g. ORD-123456) together with the phone number you ordered with.
Do you ship abroad?
Yes, orders can be shipped outside of Georgia as well. Timing and cost depend on the country and address — contact us for details.
What does “To order” mean?
An item marked this way — Sofrino (Russia) or Orama (Greece) goods — is not in stock: we order it from the maker once you place your order. It takes about 2–4 weeks, and we’ll give you the exact date when we confirm your order. Delivery is free — the cost of bringing it in is already in the price.
Is there a minimum order?
Yes — 100 ₾, counted on the goods after any discount, not including delivery.
Still have a question?
Write to us — we answer every working day.